Returns
Read the information here if you wish to start a return.
We’re sorry to hear that you’re not completely satisfied with your order. You can find full details about our returns policy, exceptions and refund process in this section.
To qualify for a return, the item must be unused and in the same condition in which it was received, unless it shows a manufacturing defect. You must notify us of your request using the support form within 15 days of purchase, and the item must be returned within 30 days.
If you received the wrong item or your order arrived damaged or faulty, please contact us immediately so we can resolve the issue.
Return shipping costs are the responsibility of the customer unless otherwise agreed. We strongly recommend using a tracked shipping service to ensure safe delivery of the item.
FAQs
What is Your Return and Refund Policy?
Customers may return an item within 15 days of receiving their order. You can choose between a full refund or an exchange for a different product, as long as the return meets the conditions outlined in our policy.
How Can I Request a Return or Refund?
To start a return or refund request, simply contact our customer support team by email or WhatsApp. Please include your order details and the reason for the return so we can assist you as quickly as possible.
What are the Conditions for Requesting a Return or Refund?
To qualify for a return or refund, the item must be in its original condition. It should be unused, free from damage or wear, and returned with all original packaging, labels and the purchase invoice.
Please note that only stock items are eligible for return. These typically include 16mm, 20mm, 25mm and 30mm sizes, although availability is always shown on the product page.
Custom-made spacers that are manufactured to order are not eligible for return under any circumstances.
How Long Does It Take to Process a Return or Refund?
Once we receive the returned item and confirm that it meets our return conditions, your refund or exchange will be processed within 2 to 3 business days. You will receive a confirmation once everything is complete.
Who is Responsible for Return Shipping Costs?
Return shipping costs must be covered by the customer unless the return is due to an error on our end, such as receiving the wrong item or a defective product. We recommend using a tracked service to ensure the package arrives safely.