Orders
Add everything you need, it’s simple.
Find everything you need to know about placing orders, making payments, checking delivery times and more.
This section is designed to help you through every step of the process.
FAQs
Can I Place an Order Without Creating an Account?
Yes, you can place an order without creating an account.
Just make sure to enter your email address correctly, as your invoice will only be sent once and will not be stored in a user account.
If you lose access to the invoice or did not receive it, please contact our customer service team and they will resend it for you.
Can I Cancel My Order?
You can cancel your order if the following two conditions are met:
The item has not yet been shipped.
The item is not a custom made product.
If this applies to your order, please contact our customer service team as soon as possible.
Make sure to review our returns and cancellation policy for full details.
Can I Modify My Order?
If you have placed an order and would like to make changes, please contact our customer service team as soon as possible.
We will do our best to assist you, but please note that if your order has already been processed or dispatched, modifications may no longer be possible.
Can I Change My Shipping Address?
The billing address cannot be changed, as it is automatically processed through our payment system.
However, the shipping address can be updated as long as your order has not yet been processed or dispatched.
If you need to make this change, please contact our customer service team as soon as possible.
How Do I know If My Purchase Was Successful?
Once your purchase is complete, you will receive a confirmation email at the address you provided during checkout.
In some cases, the email may take up to 2 hours to arrive. If you have not received it after that time and have already checked your spam or junk folder, please contact our customer service team for assistance.